Careers
We are an influential national charity that helps hundreds of thousands of people each year. We work to remove problem debt from people’s lives and help prevent financial difficulty from occurring. Help us to continue making a difference to people’s lives by joining our friendly team.
Working at the trust
WORKING AT THE TRUST
Money Advice Trust
We are a national charity working to prevent financial difficulty and to remove problem debt from people’s lives.
In 2024 our National Debtline and Business Debtline advisers helped 271,900 people, and our advice websites received 2.8 million visits.
Our values
We have a strong set of values that we live by:
- We put people first
- We support each other
- We solve problems
These values are reflected in our strategy, and the way we do things on a daily basis. We are a Living Wage Employer.
Wellbeing at the Trust
The Trust is committed to the wellbeing of our staff. This culture of wellbeing is present throughout the organisation, is championed by our leadership team and supported by a range of benefits. Our comprehensive Employee Assistance Programme offers access to personalised, on-demand support from mental health, financial and legal experts.
Our free Healthcare Cash plan scheme provides cash back towards healthcare costs such as dental, optical and other therapies, including physio, acupuncture and reflexology.
We also have a Wellbeing Hub where colleagues can access a variety of apps and tools to support physical and mental wellbeing.
We have recently invested in a total refurbishment of both our offices in Birmingham and London to ensure a modern, fresh feel. At our Birmingham office, there is a free onsite gym, breakout area with pool table and wide screen TV and both sites have free hot and cold drinks selections.
How we make a difference
Our work enables people across the UK to tackle their debts and manage their money with confidence.
We do this by:
- providing free advice to support people and small businesses to manage their debts themselves through our National Debtline and Business Debtline services.
- Improving quality in the money advice sector through training and tools developed and delivered through our Wiseradviser service.
- Influencing policy and practice to improve the UK’s money and debt environment through our campaigns and partnership working.
Benefits
Our staff are really important to us and in return for your hard work and commitment, we offer a generous set of benefits as standard:
- Hybrid working
- 29 days annual leave plus bank holidays, plus the option to use a day’s leave each quarter as a wellbeing day
- A contributory pension scheme
- Generous life assurance
- Health and wellbeing programme including: a healthcare cash plan for help with everyday medical and general health costs which includes an online fitness and wellbeing app, a free onsite gym at the Birmingham office, as well as access to a service offering personalised, on-demand support from a team of mental health, financial and legal experts plus consideration of working from home for many roles.
- Enhanced Maternity Pay
- Reward and recognition scheme including rewards for living our values
- Long service awards
- Refer a friend scheme
Optional benefits
You can also choose from a great range of other benefits including:
- Childcare vouchers
- Season ticket loans
- Ability to buy and sell annual leave
- Cycle to work scheme
- Discount scheme for goods/services/entertainment
- Discounted gym membership
Wellbeing at the Trust
Social committee
Our Social Committee arranges a variety of events and activities throughout the year. This includes Christmas and Summer gatherings for colleagues based at our Birmingham office and for colleagues based in our London office.
Induction
The people we help are really important to us and this is why we have a robust induction programme that will let you know who we are and how we run our services and departments. In addition to this all our debt advisers complete an eleven-week Specialist Debt Advice training programme assured by City & Guilds.
Training
As a growing organisation, we have opportunities to advance to other roles via promotion, transfer or secondment.
As well as this, our Wiseradviser service delivers ongoing debt advice training for all of our debt advisers that enables them to update and maintain their high standards of customer service and debt advice provision. These services are available as e-learning as well as remote delivery modules and webinars.
We also encourage learning and development through a variety of other formats such as coaching, seminars, conferences, secondments, shadowing, and qualifications.
Learning and development
Our continued success depends upon achieving our objectives which are set annually and reviewed regularly in one-to-ones with your line manager. We will support and encourage you to develop your potential and to realise your aspirations for role and career progression.
Candidate Charter – our promise to you
We truly aim to deliver the best experience to all candidates. With this in mind, we have listed below more details on our hiring process and our commitment to you if you decide you want to apply to work at the Money Advice Trust.
Our recruitment process is an important part of our culture. We have an inclusive recruitment system for external candidates, which removes personal identifying data from all applications. Personal details are only revealed once the applicant has been screened and invited for interview.
The recruitment team will be on hand throughout the process for any questions you may have along the way!
Hiring Process
Contact Centre roles
Stage 1: Application:
You will be asked to upload your CV and more often than not, we ask for a supporting statement too. Ensure your CV is up to date and reflects you well and remember to align your skills and experience with the job description and tell us a bit about yourself!
Stage 2: Telephone interview
If your application is successful, we will invite you to a telephone interview for an informal chat with one of our contact centre team managers, the purpose of the call will be to discuss the role and ask you a few questions. We will send you examples of calls to listen to; this will help you have an insight into the role of an adviser. We recommend you listen to the recording before your telephone interview and also have a look at our website to have a better understanding of what we do and our values. You will receive an outcome of your telephone interview within two working days.
Stage 3: Face to Face interview
If your telephone interview is a success, you will be invited to attend a final interview. The interview panel will consist of two team managers from the contact centre. We like to meet our potential new employees in person at our offices at Tricorn House, Fiveways so you can get a feel of where you will be working and to also to give you the opportunity to get to know us better too! You will receive an interview invite providing details of the interview panel and arrival instructions to ensure you feel comfortable and to enable you to perform at your best and showcase your skills and abilities. The interviews will be structured and follow a set of interview questions so that everyone is evaluated fairly and transparently. We will be asking a mixture of competency and situational judgement questions to have a better understanding of your skills and get to know you a bit better. You will have lots of opportunity to ask us questions too! After the interview, each question is scored by our interview panel.
Outcome
Offers will be made within 5 days of the interview process once all candidates have been interviewed. For volume recruitment campaigns interviews can take up to three weeks to complete, we will be able to give you an estimated lead time during the interview.
If you are not offered a position, don’t be too disappointed, we will endeavour to provide “honest feedback”, which will pinpoint areas where you can look to improve for future interviews.
All interviewees will have the chance to anonymously provide their feedback on their interview experience, via our post-interview survey.
Onboarding
All job offers are conditional in the first instance, subject to compliance checks.
Our compliance checks consist of employment references for the past three years, a right to work check and a medical questionnaire.
Once all of the compliance checks are completed and satisfactory, we will issue your contract of employment and new starter pack. A member of the Contact Centre will be in contact with you before you join us and will provide you with a welcome pack and induction/training schedule.
Our IT department will also contact you to arrange delivery of your IT equipment, so you are up and running before your first day.
Supporting Staff roles
Stage 1: Application:
You will be asked to upload your CV and more often than not we ask for a supporting statement too. Ensure your CV is up to date and reflects you well and remember to align your skills and experience with the job description and tell us a bit about yourself
Stage 2: Face to Face interview*
Where possible we always endeavour to conduct interviews in person at our offices in Birmingham or London, however there are times where we may need to interview remotely via Teams.
You will receive an interview invite providing details of the interview panel and arrival instructions to ensure you feel comfortable and enabling you to perform at your best to showcase your skills and abilities. If the interview is over Teams, you will be provided with a Teams link beforehand. The interviews will be structured and follow a set of interview questions so that everyone is evaluated fairly and transparently. The majority of the questions will be competency based to help us to have a better understanding of your skills and get to know you a bit better. We sometimes set a task as part of the interview, if this is the case, we provide you with full details of the requirements in good time before your interview. You will have lots of opportunity to ask us questions too! After the interview, each question is scored by our interview panel.
.*Please be aware that some supporting staff roles may be subject to a second stage face to face interview.
Outcome
We will advise at interview when we will be able to confirm the outcome (this will be depending on how many candidates we have shortlisted for interview, we ideally like to confirm within 48 hours of the final candidate being interviewed)
If you are not offered the position, don’t be too disappointed, we will endeavour to provide “honest feedback”, which will pinpoint areas where you can look to improve for future interviews.
All interviewees will have the chance to anonymously provide their feedback on their interview experience, via our post-interview survey.
Onboarding
All job offers are conditional, subject to compliance checks.
Our compliance checks consist of employment references, a right to work check and a medical questionnaire.
Once all the checks are completed and satisfactory, we will issue your contract of employment and new starter pack. Your line manager will be in contact with you before you join us and provide a welcome pack and what to expect on your first day.
Our IT department will also contact you to arrange delivery of your IT equipment, so you are up and running before your first day.
Vacancies
Trustees x2 – Money Advice Trust
Introduction from the Chair
At the Money Advice Trust, we are at the forefront of helping people and micro-businesses facing financial difficulty. It’s a hugely exciting time for the charity – we’re helping more people than ever before, while also laying the foundations for a new era in our charity’s contribution to tackling problem debt in the UK.
Our National Debtline and Business Debtline services helped people through 271,000 advice interactions last year – an increase of 36% – and we have plans to significantly grow our services in the years ahead.
However, with around 8 million people in need of debt advice in the UK, we know there is more to do. We have therefore re-focused the charity’s mission – to help prevent financial difficulty and remove problem debt from people’s lives – and begun work on a clear new strategy to deliver this.
This will see us transform our National Debtline and Business Debtline services, through improved customer journeys, new technology and stronger partnerships, and broaden our reach, particularly with groups of people less likely to seek advice currently. We’ll also do more to prevent financial difficulty occurring in the first place, making this a priority for our influencing and campaigning work.
As Trustees, we play a key role in helping achieve these ambitions, shaping and overseeing the strategic direction, ensuring the charity has the capability and stability to keep making a difference to people’s lives.
We have vacancies for two new Trustees to help us achieve our ambitions. We are particularly interested to hear from people who could help us develop new corporate partnerships and help us grow our reach, and from those with financial qualifications who could succeed Laurence Burgess as our new Chair of the Finance, Audit and Risk Committee.
If you want to help build a better financial future for millions of people in the UK, then we would love to hear from you.
Christine Farnish CBE
Chair, Money Advice Trust
About the role
| Non-renumerated | (reasonable travel and expenses to attend meetings will be reimbursed) |
| Location: | London, Birmingham & remote |
| Commitment: | Board Member 0.5 -1 day per month Finance Audit and Risk Committee Chair 1 day per month |
The Money Advice Trust, a leading charity providing free, independent debt advice to UK consumers and micro-businesses, seeks two talented people to join its forward-thinking board.
We have embarked on an exciting new strategy, focused on preventing financial difficulty and helping remove problem debt from people’s lives. If you want to be part of this important mission we would love to hear from you.
Applicants need to have a passion for our work, a strategic mindset, and relevant governance experience. In addition, we are specifically looking for:
- A new Chair of our Finance, Audit and Risk committee, to oversee our finances and ensure appropriate controls are in place to manage risk. You should have a background in financial management, audit and risk at senior level in a charity, public or private sector body*.
- A board member to help support work on income generation, commercial partnerships and business development. You should have a commercial mindset and experience in sales, commercial partnerships or similar at senior level.
For more information about the Money Advice Trust please visit our website and review our 2024 Impact Report
As a charity, these roles are non-remunerated. However, you will gain valuable experience and the satisfaction of knowing you have helped make a difference to people’s lives.
To apply
Please send a CV and brief cover letter including names of 2 referees to recruitment@moneyadvicetrust.org marked ‘Trustee Application’ by 1 August 2025.
Shortlisted applicants will be offered a brief background discussion with Steve Vaid, CEO and Christine Farnish, Chair.
Final interviews will be late August / early September
*To be eligible for this role you will require a recognised accountancy qualification (eg ACA, ACCA, CIMA)
Appointment will be subject to background checks, including a ‘fit and proper person’ declaration.
We will only use the data you supply to us in CVs for recruitment purposes. This data will be held for twelve months. For further information please refer to our Privacy Notice for Job Applicants, available on the vacancies page of our website.
We take diversity seriously and are committed to making diversity and inclusion a part of everything we do and welcome applications from all backgrounds. We strive to create a workplace that reflects the communities we serve. Our vision, underpinned by our values, ‘We put people first, We support each other, We solve problems’ is to be a place where everyone feels welcome and empowered to bring their authentic selves to work and to make the Money Advice Trust an employer of choice.
Learning Technology Developer
(part time, fixed term contract)
The Role
Are you a creative and tech-savvy learning professional with a passion for making a difference? Join the Money Advice Trust as a Learning Technology Developer and help us support debt advisers across the UK through high-quality, accessible digital learning.
Our Wiseradviser training platform equips front-line debt advisers with the knowledge and skills to help people tackle debt and manage money with confidence. As Learning Technology Developer, you’ll play a vital role in enhancing this service by improving the design, delivery, and accessibility of our e-learning content.
What You’ll Be Doing
- Design, develop and maintain our Digital e-learning content to enhance course functionality and user experience.
- Manage or assist on e-learning and webinar projects from end to end—scoping requirements, managing timelines, testing and launching.
- Provide first-line support for our LMS, troubleshoot learner issues and ensure the platform runs smoothly.
- Review learner feedback, identify opportunities for improvement, and help evolve our learning offer through regular content and platform updates.
What We’re Looking For
- Experience updating and maintaining e-learning course
- Competence with Microsoft Office, learning software, HTML, CSS and JavaScript
- Strong organisational and communication skills
- Experience managing projects and suppliers
- Ability to work independently, prioritise tasks, and meet deadlines
Job applicant privacy policy
Access our job applicant privacy policy here.
If you have any questions, you can contact our recruitment team at recruitment@moneyadvicetrust.org
Our equity, diversity and inclusion commitment
The Trust is committed to supporting and driving the creation of a community and culture that is inclusive of all our people. Find out more.
The Trust is also fully committed to the Fair Work First Principles. Find out more.
A Living Wage Employer
The Money Advice Trust is proud to be a Living Wage employer, having been accredited in April 2015. This means that every member of staff in our organisation earns not just the minimum wage but the Living Wage. For more visit www.livingwage.org.uk
Fostering friendly employer
The Trust is a fostering friendly employer, supporting employees who are or wish to become foster carers. Find out more here.
