Careers

We are a national charity helping people across the UK to tackle their debts and manage their money with confidence.

In 2020, our National Debtline and Business Debtline advisers provided help to more than 160,000 people by phone and webchat, with 1.9 million visits to our advice websites.

We have a strong set of values that we live by: be balanced, be supportive, be innovative.

These values are reflected in our strategy, and the way we do things on a daily basis - find out more here. We are a Living Wage Employer.

Our staff are really important to us and in return for your hard work and commitment, we offer a generous set of benefits as standard:

• 29 days annual leave plus bank holidays, plus the option to use a day's leave each quarter as a duvet day
• A contributory pension scheme
• Generous life assurance
• Health and wellbeing programme including: a healthcare cash plan for help with everyday medical and general health costs which includes an online fitness and wellbeing app, a free onsite gym at the Birmingham office, as well as access to a service offering personalised, on-demand support from a team of mental health, financial and legal experts plus consideration of working from home for many roles.
• Enhanced Maternity Pay
• Reward and recognition scheme including rewards for living our values
• Long service awards
• Refer a friend scheme

Find out more about the benefits of working with us here.

You can also choose from a great range of other benefits including:

• Childcare vouchers
• Season ticket loans
• Ability to buy and sell annual leave
• Cycle to work scheme
• Discount scheme for goods/services/entertainment
• Discounted gym membership

The people we help are really important to us and this is why we have a robust induction programme that will let you know who we are and how we run our services and departments. In addition to this we have a six-week Giving Good Debt Advice induction programme that all our debt advisers will complete.

We have in place a comprehensive upskilling programme for Triage Advisers to move up to specialist roles with National Debtline and Business Debtline, with full training and support provided along the way. As a growing organisation, we also have opportunities to advance to other roles via promotion, transfer or secondment, and we also offer apprenticeships for some roles.

As well as this our Wiseradviser service delivers debt advice training for all of our debt advisers that enables them to update and maintain their high standards of customer service and debt advice provision. These services are available as e-learning modules as well as classroom delivery modules.

We also encourage learning and development through a variety of other formats such as coaching, seminars, conferences, secondments, shadowing, and qualifications.