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Vulnerability consultancy

We specialise in vulnerability. It is not an ‘add-on’ to other consultancy services. It is at the core of what we do.

Our consultancy offering

We can help you to better identify, engage, understand and support vulnerable customers across all your channels. We can sense-check, shape and improve your policies, practice, data, and systems to deliver the best customer and business outcomes.

With a decade of experience in helping more than 300 firms across all regulated sectors, and through our experience running National Debtline and Business Debtline, we know how you can improve support for customers in vulnerable circumstances in a commercially realistic way.

What we can do for your organisation

Focused guidance and review: Our team of experts can help review and guide your organisation on specific aspects of vulnerability. All our work is undertaken remotely or on-site, in a single session or over time, and with recommendations that match your needs.

Regulatory and strategic assessment:  Our experienced team can conduct a detailed assessment into your department, team or organisational approach to vulnerability. In doing this, we will assess and advise on your alignment with regulatory, legal, and best practice frameworks.

Development and change:  We can help you to change your practice. Whether you are starting out on a new strategy, taking on a new challenge, or wanting to see how you can improve practice, we can help.

We also provide tailored vulnerability training for senior managers, specialist teams, frontline staff, and non-customer facing staff via remote or in-person delivery. This can be chosen from existing modules or custom- built for your organisation.

Contact our consultancy team

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