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Vulnerability training

Find out more about the courses we offer to staff in financial services, energy, water and other creditor sectors.

Excellence in Training & Best Vulnerable Customer Support Initiative Winner 2024

The Money Advice Trust won the Excellence in Training award and the Best Vulnerable Customer Support Initiative award at the 2024 CCS awards.

The awards recognises the impact of our training work with creditors to improve support for vulnerable customers.

Our training and consultancy 2025

We’ve worked in the area of vulnerability since 2011 and have helped over 450 firms, and more than 53,000 staff to deliver the best experience, support and outcomes for their customers. You can download information on our training and consultancy services here.

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