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Vulnerability Academy

Helping firms to embed vulnerability across their organisation in partnership with UK Finance.

Protecting consumers in vulnerable situations is a priority for firms and regulators, including the Financial Conduct Authority and ICO, as well as being central to wider legal frameworks.

Our award-winning Vulnerability Academy, in partnership with UK Finance, will bring this to life across five interactive, practical, problem-solving online workshops (with each workshop split into two separate half-day sessions).

Created by the Money Advice Trust’s Chris Fitch, Colin Trend, Ian Phillips and Elizabeth Blakelock the Academy is built around case-studies presented by leading practitioners and firms across financial services, supported by the facilitated examination and analysis of approaches already being taken in practice.

The Academy draws on a blend of exclusive video, audio, podcast, and course-work review for participants, with the aim of helping participants embed vulnerability throughout the culture, policies, and relevant customer journeys of their organisation.

Download the Vulnerability Academy Brochure here (PDF).

Academy aims

The overarching goal of the Vulnerability Academy, is to help firms:

  • Meet their legal and regulatory responsibilities
  • Embed vulnerability across their organisation from product and service design, lending and onboarding, customer service, data recording and analytics, collections, fraud, and across all channels
  • Improve their reputation as a responsible organisation that treats customers fairly
  • Develop their own approach and focused plan to improve their own work on vulnerability
  • Expose customers to an exclusive blend of leading practitioner case-studies, video, audio, and coursework review.

We are pleased to announce the Vulnerability Academy in partnership with UK Finance has been awarded City & Guilds Assured status.

Find out more here.

The Vulnerability Academy

Cohort 10

21 Sept 2023 to 22 Mar 2024

09:30 – 14:30

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Training team


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