Protecting consumers in vulnerable situations is a priority for firms and regulators, including the Financial Conduct Authority and ICO, as well as being central to wider legal frameworks.
Our award-winning Vulnerability Academy, in partnership with UK Finance, will bring this to life across five interactive, practical, problem-solving online workshops (with each workshop split into two separate half-day sessions).
Created by the Money Advice Trust’s Chris Fitch, Colin Trend, Ian Phillips and Elizabeth Blakelock the Academy is built around case-studies presented by leading practitioners and firms across financial services, supported by the facilitated examination and analysis of approaches already being taken in practice.
The Academy draws on a blend of exclusive video, audio, podcast, and course-work review for participants, with the aim of helping participants embed vulnerability throughout the culture, policies, and relevant customer journeys of their organisation.
Download the Vulnerability Academy Brochure here (PDF).