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Vulnerability Academy

Helping firms to embed vulnerability across their organisation in partnership with UK Finance.

Protecting vulnerable consumers from foreseeable harm is a priority for firms and regulators, including the Financial Conduct Authority (FCA) and ICO, as well as being central to wider legal frameworks (under both its Consumer Duty and Vulnerability Guidance priorities).

In our eleventh cohort of the award-winning Vulnerability Academy, we will be bringing this to life across seven interactive, practical and problem-solving online workshops (with each core workshop split into two separate half-days to allow participant reflection and development).

Created by the Money Advice Trust’s Chris Fitch, Colin Trend and Zoe Medlock, the Academy is built around case studies and presentations from leading practitioners and firms across (and beyond) financial services and is supported by facilitated the analysis of approaches already being taken in practice.

The Academy draws on a blend of exclusive video, audio, podcast and coursework review for participants with the aim of helping them embed vulnerability throughout the culture, policies and relevant customer journeys of their organisations, as well as meet regulatory expectations under the FCA’s new Consumer Duty framework.

Download the Vulnerability Academy Brochure here (PDF).

Academy aims

The overarching goal of the Vulnerability Academy, is to help firms:

  • Meet their legal and regulatory responsibilities
  • Embed vulnerability across their organisation from product and service design, lending and onboarding, customer service, data recording and analytics, collections, fraud, and across all channels
  • Improve their reputation as a responsible organisation that treats customers fairly
  • Develop their own approach and focused plan to improve their own work on vulnerability
  • Expose customers to an exclusive blend of leading practitioner case-studies, video, audio, and coursework review.

We are pleased to announce the Vulnerability Academy in partnership with UK Finance has been awarded City & Guilds Assured status.

Find out more here.

The Vulnerability Academy

Cohort 11

11 Apr 2024 to 12 Sep 2024

09:30 – 14:30

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