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How to deal with debt guide

Our ‘How to deal with debt’ guide helps people take the steps they need to deal with their debts.

About the guide

We offer a number of resources for free-to-client advice agencies, including our ‘How to deal with debt’ guide.

The 'How to deal with debt' guide is now available for clients in England, Wales (including a Welsh language version) and Scotland.

The guide uses behavioural insight techniques and has gone through extensive user-testing to maximise the chances of people taking the steps they need to deal with their debts.

How to use the guide

To help you get the most of the new National Debtline guide, we have compiled handy tips on how to use the guide with the people you support.

The guide sets out three steps:

Step 1: Know what you’ve really got. This step takes users through completing an accurate and sustainable budget that is compliant with the Standard Financial Statement (SFS).

Step 2: Maximise your money. This steps looks at how users can increase income and reduce expenditure.

Step 3: Choose your debt solution. This step looks at the different solutions for dealing with debts and how to engage with creditors.

Accessing the guides

Orders can be placed for single copies (to go directly to your client), or in bulk to your agency.

If you are ordering a physical copy of the guide on behalf of a client via the England, Scotland or Wales portal for the first time you will need to register for an account by entering your name, email address and the agency you work for.

For more information on how to use our new ordering portals, take a look at our short user guides for England, Scotland and Wales.

You can also access electronic pdf versions of our guides online instantly.

Please note: physical copies of the guides are free for charities. For other organisations there may be a charge. Please email publications@moneyadvicetrust.org if you are unsure.

England and Wales version

Order physical copies

Sending a guide to your clients in ENGLAND and WALES (English language)

You can use our ENGLAND and WALES (English language) portal to send a copy of the guide and our Coronavirus fact sheet to any client you think would be helped by a physical copy of the guide.

Bulk orders

Bulk orders can be placed for delivery to your advice agency by completing the order form here. Orders are limited to: 30, 60, 90, 120 or 150 guides and will be delivered in approximately two weeks.

The guide does not contain up to date Coronavirus information. We recommend you tell clients this, and ask them to visit the National Debtline Coronavirus hub as well.

Access the online version instantly

Our 'How to deal with debt' guide has information to help people in lots of different debt situations.

Access the England and Wales online pdf version here. Download and share as required.