We believe that by working in partnership we can help more people tackle their debt and manage their money with confidence. We work with a range of organisations across the debt and credit sectors.
Who we work with
Each year we help thousands of people in debt through our National Debtline and Business Debtline services. We work with a range of organisations across the debt and credit sectors to make this possible.
Working with creditors
including referring people through to free debt advice and through our vulnerability training and consultancy.
Working with the advice sector
to share our learning and and to continue to develop and improve debt advice practice.
Our partners include:
Banks, building societies, credit card companies, high cost credit lenders
Governments and local authorities
Utility providers including energy, water and telecoms firms
Other charities and debt advice providers
We are extremely grateful to our funding partners for their support, including:
Accountant in Bankruptcy
American Express Foundation
Association of Independent Professionals and the Self-Employed
Business Energy Solutions
British Business Bank/Start-up loans
Building Societies Association
Consumer Finance Association
Credit Services Association
Department for Work and Pensions
Federation of Small Businesses
Finance and Leasing Association
Home Retail Group (Argos Financial Services)
JP Morgan Chase Foundation
Lloyds Banking Group
Money and Pensions Service
Nationwide Building Society
Provident Financial Group
StepChange Debt Charity
Wescot Credit Services
Yorkshire Building Society
Our work with partners
Many organisations refer customers in financial difficulty to the free, independent and confidential advice we provide through National Debtline and Business Debtline.
We also work with organisations to directly improve outcomes for customers in vulnerable circumstances through our training and consultancy services.
How we work with partners
This includes working with partners referring people onto our services and projects associated with the delivery of free debt advice.
Sharing insight and best practice
We work with partners to produce research and insight that helps inform practice both in the credit and avice sectors.
Improving support for customers in vulnerable circumstances,
Through our vulnerability training with creditors we work to improve support for customers in vulnerable circumstances.
Influencing policy and campaigns
We work with partners across the advice and charitable sector, government, regulators and creditors to improve the money and credit environment for the people we help.
We believe that debt advice should be provided free for people and small businesses that need it.
We are able to give people the advice they need through the funding we receive from banks, building societies, utility companies and other companies, creditors, and government.
Funding to support our work can be categorised into four broad streams
Charitable donations - charitable income received from work we do that benefits specific contributing organisations and donations for specific projects associated with the delivery of free debt advice.
Commissioned services - specific funding to help support the provision of free-to-client debt advice via our front-line services.
Commercial revenue - received through the provision of our training and consultancy work to improve support for customers in vulnerable circumstances.
Contact centre - income from the referral of appropriate clients to providers of debt management solutions.
Partner with us
To find out more about how you can partner with us contact our partnerships team