Who we work with
Each year we help thousands of people in debt through our National Debtline and Business Debtline services. We work with a range of organisations across the debt and credit sectors to make this possible.
Working with creditors
including referring people through to free debt advice and through our vulnerability training and consultancy.
Working with the advice sector
to share our learning and and to continue to develop and improve debt advice practice.
Our partners include:
Banks, building societies, credit card companies, high cost credit lenders
Governments and local authorities
Utility providers including energy, water and telecoms firms
Other charities and debt advice providers
We are extremely grateful to our funding partners for their support, including:
- Accountant in Bankruptcy
- Affinity Water
- American Express Foundation
- Association of Independent Professionals and the Self-Employed
- Barclays UK
- Business Energy Solutions
- British Business Bank/Start-up loans
- British Gas
- Building Societies Association
- Capital One
- CDER Group
- Consumer Finance Association
- Credit Services Association
- Department for Work and Pensions
- DRAX Group
- EDF Energy
- Energy UK
- Federation of Small Businesses
- Finance and Leasing Association
- Grant Thornton
- HM Treasury
- Home Retail Group (Argos Financial Services)
- HSBC UK
- Indigo Michael
- Insolvency Service
- JP Morgan Chase Foundation
- Lloyds Banking Group
- Money and Pensions Service
- Nationwide Building Society
- Northumbrian Water
- Provident Financial Group
- Santander UK
- Scottish Government
- Scottish Power
- StepChange Debt Charity
- Tesco Bank
- Tesco Mobile
- UK Finance
- Virgin Money
- Wescot Credit Services
- Wessex Water
- Yorkshire Building Society
Our work with partners
Many organisations refer customers in financial difficulty to the free, independent and confidential advice we provide through National Debtline and Business Debtline.
We also work with organisations to directly improve outcomes for customers in vulnerable circumstances through our training and consultancy services.
How we work with partners
This includes working with partners referring people onto our services and projects associated with the delivery of free debt advice.
Sharing insight and best practice
We work with partners to produce research and insight that helps inform practice both in the credit and avice sectors.
Improving support for customers in vulnerable circumstances
Through our vulnerability training with creditors we work to improve support for customers in vulnerable circumstances.
Influencing policy and campaigns
We work with partners across the advice and charitable sector, government, regulators and creditors to improve the money and credit environment for the people we help.
We believe that debt advice should be provided free for people and small businesses that need it.
We are able to give people the advice they need through the funding we receive from banks, building societies, utility companies and other companies, creditors, and government.
Funding to support our work can be categorised into four broad streams
- Charitable donations – charitable income received from work we do that benefits specific contributing organisations and donations for specific projects associated with the delivery of free debt advice.
- Commissioned services – specific funding to help support the provision of free-to-client debt advice via our front-line services.
- Commercial revenue – received through the provision of our training and consultancy work to improve support for customers in vulnerable circumstances.
- Contact centre – income from the referral of appropriate clients to providers of debt management solutions.
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To find out more about how you can partner with us contact our partnerships team
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