Advice services
We give free, independent debt advice to people across the UK through our telephone and online advice services. In 2020, our advisers provided help to over 160,000 people, and our advice websites had 1.9 million visits.
What you’ll find on this page: National Debtline, Business Debtline, How to deal with debt guides, Debt and Mental Health Evidence Form, and Referring to us
National Debtline
National Debtline provides free advice and resources to help people deal with their debts, over the phone, through our website and via webchat.
National Debtline adviser Dennis talks about
How we help our clients
Business Debtline
Business Debtline provides free advice to help you deal with your business finances and debts. You can access our services over the phone, through our website and via webchat.
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I called National Debtline today and spoke to Susan. What can I say? I feel so much better about my situation and now understand what I need to do to take action and resolve my debt issues.
National Debtline caller
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The advice I received from Business Debtline was life-changing. I have been anxious and stressed about my debts for months, but now, thanks to you, I have a clear way forward and expect to be able to resolve my issues within the next few weeks.
Business Debtline webchat user
How to deal with debt guides
Our ‘How to deal with debt’ guide helps people take the steps they need to deal with their debts. Our England and Wales, Scotland, and Welsh language versions are available to order for free.
THE MAKING OF OUR
HOW TO DEAL WITH DEBT GUIDE
Debt and Mental Health Evidence Form
First launched in 2008, the Debt and Mental Health Evidence Form provides creditors with a way to collect external evidence about a customer’s mental health situation to decide what support to give to that customer.
“Getting to this point [launch of new DMHEF] has taken a lot of hard work from Money and Mental Health Policy Institute, Money Advice Liaison Group, Money Advice Trust, UK Finance, Credit Services Association, Department of Health and Social Care and others. But, importantly, this effort will hopefully make a practical difference to many people.”
Chris Fitch
Vulnerability Lead Consultant at the Money Advice Trust.
Referring to us
We want our services to help as many people as possible. We offer a range of free materials to help signpost people to our services.
