Inclusive design is at the heart of regulatory supervision.
Of increasing importance in the conversations about vulnerability - inclusive design is the development of buildings, products, services, or processes that are accessible to all people, regardless of age, disability, or other factors.
Firms needs to be taking into account vulnerability throughout their design process, and mitigating any potential for harm.
This course will help you, and your teams, understand what inclusive design is and how you can use it when designing products and services.
Inclusive design for essential services
Thursday 25 November & 2 December 2021
9:30 AM - 1:00 PM (BST)
Delivered online via ZoomSECURE YOUR PLACE
“Inclusive design is a toolbox that helps us design products and services that can be accessed by everyone. Instead of designing for a mythical ‘average user’, we design by including the people who use these products, their perspectives, and information about their lives and needs.”
- Bailey Kursar, Vulnerability and Design Lead, Money Advice Trust
Course aim: This course will help you, and your teams, understand what inclusive design is and how you can use it when designing products and services.
Course outcomes - By the end of this course, learners will be able to:
- Define what inclusive design is and why it is important when designing products for customers
- Identify what good inclusive design looks like
- Apply inclusive design principles.
Who is it for? Product design and marketing teams, vulnerability specialists or anyone whose role involves championing the needs of customers in vulnerable circumstances.