Each year, 1 in 4 frontline staff will receive one or more disclosures of suicide.
These conversations can be challenging and difficult for everyone involved.
To save lives and help staff, the Money Advice Trust and the National Centre for Suicide Prevention Education and Training CIC (NCSPT) have developed Suicide First Aid for Essential Services. This training helps frontline staff keep customers safe, look after their own well-being, and comply with key law and regulation.
ONE CONVERSATION COULD SAVE A LIFE
SUICIDE FIRST AID
Each year, 100,000 customers in financial difficulty will attempt suicide. The reason why may be complex, but part of the solution is relatively simple: learning to talk about suicide.
How we can help you: our training
We equip frontline staff with the skills and confidence to intervene. The focus is on immediate safety, not ﬁxing problems or trying to deliver therapeutic interventions. The skills we teach can be mastered by anyone.
Suicide First Aid is available as:
- A full-day course (City & Guilds accredited)
- A half-day course
- In-house and public courses
- Consultancy options
This the only course of its kind for essential services and is ideal for specialist teams, team leaders, managers and any member of staff in a customer-facing role.
Understanding suicide intervention for essential services
Learn how to have a conversation that could save a life, whilst keeping yourself safe in the process.
Hosted by NCSPT, this is an opportunity to network with peers and provide your staff with the practical support needed to help customers with feelings of suicide whilst keeping them safe in the process.
“I thought that this was the best piece of training that was provided by the bank for vulnerable customers. I think it will be something that would be beneficial to everyone in a customer facing role.”
– NatWest Group, Specialist Support Colleague
Contact our training team
If you would like further information, or to discuss how we might be able to support your work in this area, please get in touch.
Submit a training enquiry
Complete our simple enquiry form by answering a few questions to help us meet your training needs.
Vulnerability Matters newsletter
To keep up to date with the latest research, guidance, training and developments in policy and practice subscribe to our Vulnerability Matters newsletter.