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Money Advice Trust publishes its latest Outcomes Report 

The charity's latest Outcomes report explores the impact of its work in 2023.

Posted March 14, 2024

The Money Advice Trust has published its latest Outcomes Report, which shows the impact of the charity’s work helping people and small businesses in financial difficulty in 2023.  Last year the charity helped over 127,300 people to tackle their debts through National Debtline and Business Debtline and had 2.38 million visits to its advice websites.  

As a result of advice from National Debtline and Business Debtline: 

  • Eight in ten (80 percent) clients reported that their debts reduced or stabilised. 
  • Nine in ten (88 percent) were more confident in managing their money. 
  • Seven in ten (72 percent) reported a positive impact on their emotional or mental health. 

The report covers the breadth of the charity’s work in 2023, alongside its advice services, to improve the money and debt environment.  

  • Through Wiseradviser, which trains the free-to-client debt advice sector, it delivered 20,180 training places to 2,710 debt advisers in 800 free-to-client agencies in the UK. 
  • Its Training and Consultancy work trained 6,000 staff in 70 creditor organisations to improve how they identify, understand and support customers in vulnerable circumstances. 
  • Alongside responding to 21 consultation and policy responses, to influence debt policy and practice, it led calls for support for people with unaffordable energy arrears through its proposed ‘Help to Repay’ scheme, which received backing from 13 organisations. 

David Cheadle, acting chief executive of the Money Advice Trust, said: 

“2023 was a hugely challenging year for many households as cost of living pressures hit households and small businesses hard.  As our latest Outcomes Report shows, National Debtline and Business Debtline played a crucial role supporting hundreds of thousands of people through the most difficult of times. 

“To help address the challenges so many people are facing, we have invested in our client journey and started to expand our services to meet this demand – and we’ll see the benefit of this additional capacity in 2024.  This work has included launching our integrated casework service through National Debtline and launching our Business Debtline AdviserHub to support the wider debt advice sector on small business debt issues. 

“Beyond our frontline advice services, Wiseradviser, our training and consultancy work and wider influencing activity have helped improve the money and debt environment by shaping policy and practice for the benefit of our clients.”  

Money Advice Trust’s Outcomes Report 2023 is available at:

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