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Money Advice Trust wins Debt Advice Provider of the Year

The Money Advice Trust, the charity that runs National Debtline and Business Debtline has won Debt Advice Provider of the Year at this year’s Credit Awards.

Posted June 19, 2024

In a ceremony held on Tuesday 18th June 2024 and hosted by Credit Strategy, the win recognised the achievements of the charity in its work helping people and small business to tackle their debts.

In 2023 the charity:

  • Helped 127,390 individuals and small business owners with their debts and to deal with their financial situation.
  • Had more than 2.38m visits to its debt advice websites.
  • Launched an integrated casework service, offering clients access to telephone casework through Citizens Advice and Mental Health UK’s Mental Health and Money Advice service.
  • Delivered training to 6,000 staff in 70 creditor organisations to improve support for customers in vulnerable circumstances.

As a result of advice from the charity:

  • 9 in 10 National Debtline and Business Debtline clients were clear on their next steps.
  • 9 in 10 National Debtline clients knew which debts to prioritise
  • 9 in 10 Business Debtline clients made contact with their creditors
  • 8 in 10 clients saw their debts reduce or stabilise.

Steve Vaid, chief executive of the Money Advice Trust, said:

“Winning Debt Advice Provider of the Year is recognition of the excellent work carried out by everyone at National Debtline and Business Debtline and of the support and expertise our advisers provide clients with every day.

“With millions of people and small businesses continuing to face financial difficulty, our work is needed now more than ever.  We will continue to do everything we can to help even more people in need of our services.”

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