Skip to content

Research highlights need for increased powers to tackle bailiff harm 

National Debtline has responded to findings from the Enforcement Conduct Board on bailiff industry practice.

Posted October 29, 2024

National Debtline has responded to findings from the Enforcement Conduct Board showing enforcement standards were breached in 6 percent of bailiff doorstep interactions. 

The Enforcement Conduct Board was launched in July 2022 to tackle poor practices in the bailiff industry. Its research found poor practice compared to current ‘national standards’ in 6 percent of bailiff visits it reviewed, including bailiffs breaching privacy and failing to take account of people’s vulnerability.  

The research comes as the Enforcement Conduct Board publishes new standards for enforcement agents (bailiffs) and firms, strengthening the requirements they must meet – something which has been welcomed by National Debtline. However, the charity says this must be matched by the Government giving the Enforcement Conduct Board the strong powers it needs to tackle poor practice. 

Matt Hartley, Director of Engagement at the Money Advice Trust, the charity that runs National Debtline, said: 

“Being contacted by a bailiff can be a distressing experience, and the impact of harmful practices should not be understated. 

“These findings show clearly the need for stronger regulation of the bailiff industry. The Enforcement Conduct Board’s new standards are an important step to achieving this.    

“However, the Enforcement Conduct Board needs strong powers to take action when the rules are breached. We’ve long called for the ECB to be given the statutory underpinning it needs to tackle poor practice in the bailiff industry – this report further strengthens that case.  

“Anyone worried about bailiff action, should seek free, independent debt advice from National Debtline as soon as possible. Our advisers can help, whatever your circumstances.” 

National Debtline provides free, independent, expert advice. Contact National Debtline for free on 0808 808 4000 or via www.nationaldebtline.org.  





Back to top