Skip to content

6.1 million households struggle to pay energy bills as energy arrears continue to break records 

The new Energy Price Cap comes in today.

Posted July 1, 2024

  As the new price cap comes into effect, findings from National Debtline reveal 6.1 million people are struggling to pay their energy bills.  

The latest figures from Ofgem show energy debt levels have broken records again, now standing at £3.3bn.   

National Debtline says the lower energy Price Cap will bring some relief to households but is calling for urgent action to help those now facing unaffordable arrears.  

Energy debt is one of the most common debt types amongst people who contact the leading debt advice charity for support with.  

Steve Vaid, chief executive of the Money Advice Trust, the charity that runs National Debtline said:    

“The fall in the Price Cap will alleviate some of the pressure many households are under, but our findings show that many more will continue to struggle as energy bills remain high.  

“As millions of people worry about keeping up with their energy payments, arrears levels have continued to increase and many have been left with unaffordable debts as a result.  

“What we need to see from the next Government is urgent action through a Help to Repay scheme to help people trapped in energy debt access a safe route out.  

“Anyone struggling with their energy bills, or worried about their finances, should contact National Debtline as soon as possible – our advisers are here to help.” 

Back to top